Your questions answered

It’s so lovely to see you again - we’ve missed you!

We’re thrilled to be able to serve you once again and are ready and raring to help you with your online orders. Our Customer Care team are on hand, and very happy to help you with your online orders via our email lushthessaloniki@gmail.com and chat you through our product range or even help you out with a personal consultation, via our social media pages and accounts. However, if it’s a quick question that you want answering, we thought it might be handy to pop a list of frequently asked questions together for you to peruse at your leisure.



What are your shipping costs?

Our shipping costs for all around Greece are priced at 3 euros per order. Our orders are only carried out and delivered in Greece.

Are the naked products safe to use?

We sought medical advice at the start of the outbreak and all the advice we have been given tells us that the virus would have difficulty surviving on our products. As a precautionary measure we removed all testers from our shop shelves as multiple hands pick up and put fingers in the product throughout the day. But your product will have been manufactured and handled carefully by only our internal staff who, similar to food manufacturers, are following safe practice advice.

As always when using products you should follow normal hygiene practices of applying with clean hands and storing the products in a clean, dry place.

What precautions are you taking in your Fulfilment team that make you feel confident to reopen?

We've spent the last few weeks reorganising ourselves, getting our ducks in a row and ensuring the safety of all our manufacturing teams, pickers and packers. We believe in happy people making happy soap, so we have taken the following steps, amongst others, to ensure this firmly remains the case:

• Introduced floor markings throughout our hand making, packing and despatch areas, to make it easier for people to keep a minimum of 2 meters distance between themselves and their colleagues.
  
• The space has been redesigned to allow for increased distance between work-stations, in the interest of creating a safer and more comfortable environment for our colleagues to work within.
  
• Additional shifts have been put in place to allow for a reduced number of people in a working space at any given time.
• The same colleagues will be working on the same shifts together, to minimise unnecessary contact with members of different teams.
  
• Staggered breaks have been introduced to make rest times safer, easier and more practical.
• Also time for extra handwashing has been built in.
  
• We are also ensuring the provision of safety equipment throughout our manufacturing and fulfilment teams.
  
• We have scheduled a rota of extra constant cleaning of the workspaces, doors, corridors and communal areas.